At Ann Davidson Co, all items are made to order. Because of this, we do not accept returns or exchanges.
Please review product details carefully before placing your order. If you have questions, feel free to reach out before purchasing.
Order Cancellations
If you need to cancel your order, please contact us within 1 hour of placing your order. After this time, orders may already be in production and cannot be canceled.
Please email us or use the website chat to request a cancellation
All sales are final
All of our products are made to order and are final sale. This helps us create each piece with care while keeping our process efficient and sustainable.
If there is an issue with your order due to an error on our end, we will work with you to make it right.
Digital Products
All digital products and downloads are non-refundable once delivered or accessed.
If you experience a problem with a digital file, please contact us and we will do our best to help resolve the issue.
Lost or Damaged Packages
If a package is lost or arrives damaged during transit, a refund or replacement may be considered.
We will work with the shipping carrier to investigate, and you may be asked to provide photos of the damaged item and packaging. Please keep all items and packaging until the process is complete.
Incorrect or Missing Items
If an item is missing or incorrect due to an error on our part, please contact us within 7 days of delivery, and we will arrange a replacement as quickly as possible.
Need Help?
If something doesn’t look right or you have questions about your order, please don’t hesitate to reach out. We’re happy to help and want you to have a positive experience.
Contact:
[email protected]